CAREERS

CLIENT LIAISON

The Client Liaison is the first point of contact for clients and provides compassionate, comprehensive, and trauma-informed support to survivors of sexual assault. The Client Liaison is responsible for answering phone calls, greeting individuals, assisting walk-in clients, and following up after a forensic exam. The Client Liaison ensures that a client's trajectory through our services is accessible and consistent, helping to identify service issues and collaborate to address those gaps.

**This position is a full-time, non-exempt, hourly, Monday to Friday, 40-hours-per-week position with benefits, with an hourly rate of $19.00- $21.16 DOE. Applicants from historically excluded communities are encouraged to apply.

Reports To: Advocacy Director

KEY RESPONSIBILITIES

  • Provide immediate, confidential, non-judgemental support, crisis intervention, information and referrals, and advocacy during agency office hours through the RRC helpline and email.
  • Facilitate communication and appointments between clients and agency teams.
  • Conduct follow-up advocacy for clients after a forensic exam (Code-R).
  • Communicate and collaborate around trends, needs, gaps, or data to the appropriate supervisor in a timely and consistent manner.
  • Coordinate or provide support, referrals, and advocacy on a walk-in basis as needed during agency office hours.
  • Orient survivors to their constitutional and statutory rights.
  • Provide services subject to confidential communication requirements in the Utah Confidential Communication Act, Utah Code 77-38-202.
  • Complete all records accurately within 24 hours of services rendered.
  • Implement surveys and assessment tools for clients for individual and RRC service evaluation.
  • Collaborate with other RRC staff and community advocates to ensure survivors receive appropriate services.
  • Participate in scheduled advocacy, agency meetings, and training seminars as directed.
  • Represent the Rape Recovery Center with a professional image and manner.

REQUIREMENTS

  • Two years of experience in crisis intervention services or equivalent practical and academic experience.
  • Proficient in Microsoft and Google Suites or proven track record of learning new software with little to no formal instruction.
  • Proven track record of balancing multiple responsibilities, organization, and detail-oriented.
  • Outstanding communication, including verbal, written, crisis intervention, and de-escalation skills.
  • Bilingual- verbal, written, and spoken proficiency in English and Spanish.

DESIRED QUALIFICATIONS

  • Experience working with survivors and victims of crime
  • Strong understanding of social justice
  • Proven experience with case management, crisis advocacy, and working with vulnerable populations (LGBTQI+, Unhoused, Pacific Islanders, American Indian/Native American, undocumented immigrants)

CONDITIONS OF EMPLOYMENT OFFER

  • The employee must complete all new hire paperwork by the end of the day on the first workday.

  • The employee must complete a criminal background check.

    • The operations team will provide instructions on obtaining the background check.
    • Part of this process requires uploading a state-issued ID and scheduling an appointment with the Department of Public Safety to process physical fingerprints.
    • Please note a 2-3 week turnaround time as fingerprint appointments (subject to COVID safety protocols as determined by DPS) are not immediately available.
    • Employees/Staff Members of the RRC can only be alone with clients once the background check is received and reviewed for risk.

  • The employee must obtain a 40-hour crisis counselor certification and submit it within 120 days.

  • The employee agrees to a probationary period of 90 days from the first day of working in their new position. After 90 days, the employee will receive a detailed evaluation of their progress.

  • Employees must comply with the flu and Covid-19 vaccination policy.

  • Embrace the mission and commit to the values of RRC, including anti-oppression and anti-racism.

BENEFITS OF WORKING FOR THE RAPE RECOVERY CENTER

  • Annual training funds for professional development (based on grant funding)
  • Excellent supervision and mentorship
  • Paid Time Off, Sick time (9 days)/Vacation (10 days)/Personal Holiday (3 Days), and Holiday Pay (14 Paid Holidays)
  • Retirement with employer match upon 30 days of employment
  • Paid Family Leave (upon one year of employment)
  • Organization/position qualifies for Public Service Loan Forgiveness (PSLF)

To apply, please send a cover letter, and resume to jobs@raperecoverycenter.org titled "Client Liaison." Open until filled.

**Rape Recovery Center is an Equal Opportunity Employer and values a diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. **

MOBILE RESPONSE TEAM ADVOCATE

The Mobile Response Team Advocate will provide direct services to survivors of sexual violence through advocacy and crisis intervention as part of a mobile response team. The ideal candidate has experience in human services and working with clients from various cultural and identity groups. This job requires a person who works well independently with excellent crisis management skills. Applicants with crisis response experience and a strong understanding and/or interest in social justice are encouraged to apply.

Key Responsibilities

  • Provide victim advocacy and refferrals to survivors of sexual violence during medical forensic exams and advocacy cases in Salt Lake County hospitals and clinics.
  • Be mindfully present and work to understand each client’s individual needs and assist them accordingly. This includes remaining at the hospital for the duration of the Code-R medical forensic exam and assisting with any housing and transportation needs.
  • Represent the Rape Recovery Center with a professional image and manner when working with clients and when interacting with medical and law enforcement personnel.
  • Build collaborative relationships with RRC staff, volunteers, and community partners, as well as members of the community.
  • Attend monthly Mobile Response Team staff meetings and required individual supervisions.
  • Attend the annual Mobile Response Team staff retreat.
  • Respond to work communications within 2-business days.

Conditions of Employment Offer

  • Employee must complete and pass a criminal background check.
  • Employee must obtain a 40-hour crisis counselor certification within 90-days of employment (If you have already taken this training through UCASA it will be accepted). The Rape Recovery Center cannot compensate (hourly office rate) for the training.
  • Employee must complete all new hire paperwork provided to them by the end of the day on the first day of employment.
  • Employee must agree to a probationary period of 90-days from the start of employment. After 90-days the employee will receive a detailed evaluation of their progress.

Position Details This is a Non-exempt Part-Time Position: 24 hours on-call per week (six, four-hour shifts). Wage is $5.00 on-call, $17.00 office time (meetings, training time, email upkeep, etc), $21.16 for all direct client services provided (once fully trained). The Rape Recovery Center offers a telehealth benefit for MRT advocates and time and half pay for holidays worked.

Schedule: We are looking to hire multiple advocates to fill vacant shifts.

To Apply Send cover letter and resume to [jobs@raperecoverycenter.org][0] with the subject title “Mobile Response Team (part-time position)” Applications are reviewed on a quarterly basis. Applicants are contacted at that time.